Coronavirus Scammers active in Kent

Kent County Council Public Protection have reported local residents targeted by two new Coronavirus Scams.

  1. Scam telephone calls targeting residents in Ashford and Tenterden and instructing them to purchase face masks over the phone.

What happens:

  • You receive a telephone call.
  • An automated voice claims to be from the Government coronavirus helpline.
  • You are told the Government wants residents to wear a face mask.
  • To purchase face masks you are told to press button 1.

What to do: 

  • Do not press 1 – this is a scam.
  • The Government has not asked the public to wear masks, at this time.
  • The Government would not ask you to purchase items in this way.
  • Hang up your telephone.
  • For advice and to report call Citizens Advice consumer service 0808 223 1133 or visit their webpages.

2. Please be alert to this scam that is targeting Kent residents by text message regarding NatWest Bank.

How it works:

  • You receive a text from criminals claiming to be from NatWest bank
  • You are told there has been a request to update your mobile telephone contact number
  • The criminal asks you to click on a link in the text to update your number

What to do: 

  • Do not click on the link
  • Your bank will never send you a message asking you to click on a link
  • Forward any suspicious texts referring to NatWest to the number 88355 (Standard network rates apply)
  • Find out how to report a scam on Citizens Advice

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