Safeguarding in the Coronavirus Crisis


Safeguarding in the Coronavirus Crisis

Advice  to volunteer groups helping vulnerable people during the Coronavirus (COVID-19) pandemic.

The impact of these challenging times upon the welfare of the most vulnerable in society cannot be underestimated. With people self-isolating, families facing immense financial pressures, schools closed and all of us uncertain about what the future may hold.

We have put together our safeguarding tips for the many generous and dedicated volunteers who have volunteered to help vulnerable people at home.

This is not a guide to understanding or dealing with the spread of, and subsequent illness caused by, the virus. These tips are a practical tool to help safeguard everyone requiring help and those providing it.

  1. All volunteers should live locally or be known to others in the group.


  1. No close face-to-face contact should be made when delivering shopping or medicines. Volunteers should not enter the home of anyone who is self- isolating.


  1. All food delivered must be appropriate for any food allergies and dietary requirements and items requiring refrigeration or freezing should be delivered promptly


  1. The person being helped should be aware of any financial payments due and how payment is made securely and safely.


  1. Ideally, prescription medicines should always be picked up someone known to the patient and arrangements made with the dispensary.


  1. Everyone receiving help should understand how to report any concerns regarding the service they receive or volunteers within the group


  1. Everyone should be aware of any escalation of ill-health of volunteers or those at home and refer toNHS 111 online


We would also ask for everyone to be aware of situations which raise concerns such as:

  • mental health issues
  • physical or medical condition
  • domestic abuse incidents
  • child abuse
  • any financial irregularity such as taking money for shopping which is never delivered


REMEMBER:  In an emergency, if a crime has been committed, an urgent welfare check is needed or someone is seriously ill, DIAL 999. Do not delay!

Phone your local social care services team with any adult or child safeguarding concerns.


For further advice please contact the Clerk to Hollingbourne Parish Council on 07856180003 or email or any member of the Parish Council.